General

1. Who has access to the UTORvpn service?
Currently this service is only available to staff, faculty and graduate students.

2. What Windows versions does OpenVPN run on?
Windows 7, Vista, XP and 2000.

3. What versions of Unix does OpenVPN run on?
Linux, OpenBSD, FreeBSD, NetBSD, and Solaris.

4. Does OpenVPN run on Macintosh platforms?
Yes, OpenVPN runs on Mac OS X 10.4 (Tiger) and 10.5 (Leopard). OpenVPN is not supported on iOS devices such as the iPad and iPhone.

5. What's this OpenVPN thing? I thought this service was called UTORvpn...
OpenVPN is an open-source package written by James Yonan. It is the VPN software that UTORvpn uses to provide this service.

Signup

6. I am trying to log into the website with my barcode number and keep getting refused access. Why is that?
You must have a UTORid to use the UTORvpn service. Please consult this page to find out how you can obtain your UTORid: http://utorauth.utoronto.ca/?page=get_utorid

7. I'm using my UTORid and password to log in, and they even work over at my.utoronto.ca, but I'm being rejected here. Why is that?
Please visit this page: https://www.utorid.utoronto.ca/cgi-bin/utorid/verify.pl and "verify" your UTORid. Then come back here and try again.

8. When trying to download, I get a message telling me that the installer could not be created because the source file could not be read. What's wrong?
This is a problem with the Netscape browser, specifically version 7.1. If you use a different browser like Mozilla Firefox or Internet Explorer, you will be able to download your installer. [To read more about Firefox, click here]

Operation

9. Which internet traffic is routed through the VPN when I am connected?
When you are connected to UTORvpn, all of your internet traffic will be routed through the UofT network.

10. My connection to UTORvpn fails, and there is a line in the log file saying "TLS Error: TLS handshake failed". What should I do?
Your keys are being rejected by UTORvpn because a newer copy of them exist on the server. Go back to the download site and download your configuration-only installer. Once you install that package, you will have no problems connecting to UTORvpn.

11. I am running OpenVPN under either Unix or MacOS X, and when I start the service from the command line I get the following after entering my username and password: "FAILED -> utorvpn.ovpn not connected ..."
You must run the OpenVPN service with root privileges.

12. Everything seemd to install OK under Windows Vista, and I am able connect to UTORvpn. However, when I browse the internet it seems as if I am not on the UofT network. Library sites still ask me for a password. What is wrong?
You must use the "Run As" feature to start up the UTORvpn with Administrator privileges. This can be done by right-clicking on the icon on your desktop and choosing the "Run As" option, and selecting a user with administrative rights to your computer.

13. When I try to run the VPN, I get an error message telling me that "All TAP-Win32 adapters on this system are currently in use." What can I do to fix this?
Please make sure that the UTORvpn network adapter is active. You can do this by looking in your "Network Connections" under the Control Panel. Find the one that is associated with a TAP-Win32 adapter and check to see if it is deactivated. If so, you can re-activate it by right clicking on the network adapter icon.

14. I am trying to use the Windows XP command line FTP program, ftp.exe. However, it seems to hang whenever I issue a command. Is there a workaround for this?
This is a known deficiency in the XP FTP client; it does not support "passive" mode. (See this forum thread for a detailed explanation). A workaround would be to use an alternate command line FTP program like NCFTP: ftp://ftp.ncftp.com/ncftp/binaries/ncftp-3.2.2-win32.exe.

15. I get an error when trying to install UTORvpn on a Windows 7 64-bit or Windows 8/8.1 machine. What can I do?
The auto-installer package will not work on a Windows 7/8/8.1 64-bit machine, but you can use this workaround for the time being:
  1. Uninstall UTORvpn through the Add/Remove Programs Control Panel section.
  2. Obtain the latest copy of OpenVPN from the OpenVPN website, and install it.
  3. Copy your configuration file into the C:\Program Files (x86)\OpenVPN\config\ directory. You can retrieve a copy of your configuration file by logging into the secure download page and clicking on either 'unix variants' or 'mac os x' at the bottom of the screen.
    Note: Make sure that you are downloading Your Configuration File, not the configuration file installer.


If you have a question that is not answered here, email it to vpn@utoronto.ca. In the email, please attach a copy of your log file.

last updated 2013/07/18 15:11:35: v. 1.2